This guide is split into three sections to help you understand how orders are processed depending on your location:
- 1) Orders to Northern Ireland (NI)
- 2) Orders to the Channel Islands (CI)
- 3) Orders to the European Union (EU)
1. Orders to Northern Ireland (NI)
We are fully set up to deliver to Northern Ireland using the Windsor Framework and are registered with a UK Internal Market Scheme (UKIMS) number.
- You can place your order exactly as you would if you're in England, Scotland, or Wales.
- No additional information is required — you do not need to provide a VAT number or an EORI number.
- VAT is charged at the standard UK rate at checkout.
- There are no extra duties or taxes to pay on delivery.
This applies whether you are:
- A consumer (B2C) – someone purchasing for personal/home use
- A business (B2B) – a company or self-employed person purchasing for business use
Important: Under the terms of the Windsor Framework, goods sold must remain in Northern Ireland. By placing your order and agreeing to our terms and conditions, you confirm that the goods will not be moved elsewhere.
2. Orders to the Channel Islands (CI)
We are also fully set up to supply orders to the Channel Islands.
- VAT is removed at checkout as long as you select Jersey or Guernsey for delivery. Your order will then be automatically zero-rated for VAT.
- Do not select United Kingdom as your delivery country, or VAT will be charged at the standard UK rate and cannot be refunded after
- All orders are shipped to Jersey and Guernsey using Delivered At Place (DAP).
This means:
- You (the customer) are responsible for paying any local VAT, customs duties, or other import charges when your order arrives in Jersey or Guernsey.
- These charges are handled directly by your local customs authority and are not included in your order total.
This applies whether you are:
- A consumer (B2C) – buying for personal use
- A business (B2B) – buying for commercial use
Please note: If delivery is refused or customs charges are not paid and the order is returned to us, we are unable to offer any refund.
3. Orders to the European Union (EU)
We supply goods to EU customers, but different rules apply depending on:
- Whether you are ordering as a private individual (B2C) or a registered business (B2B)
- The value of your order (for B2C customers)
A. B2C Orders (Business-to-Consumer)
You are a B2C customer if you are a private individual purchasing for personal use and not VAT registered.
Orders Under €150 (Product Value Only)
- We use the Import One-Stop Shop (IOSS) system.
- VAT is charged at checkout at your local country rate.
- No extra taxes, duties, or courier handling fees should be charged on delivery.
- Any customs disputes or queries regarding duty and/or VAT are between the buyer and their local customs.
To qualify for IOSS:
- The product value must be less than €150
- VAT and delivery costs are not included in this €150 limit
Example – IOSS Eligible Order to Germany
Product Total: €140
German VAT (19%): €26.60
Shipping: €30
Total Paid at Checkout: €196.60
✅ Still IOSS-eligible, because the product total is under €150
Orders Over €150 (Product Value Only)
- If your product total exceeds €150 (excluding VAT and delivery), then we advise you to split your order into multiple orders keeping each one under €150.
- This method is likely to be cheaper for the buyer, as no duty or VAT will be due on delivery.
However, If you do wish to place a VAT-exempt B2C order over €150, email us with the following details and we will provide you with a proforma invoice:
- Contact name
- Delivery address
- Contact phone number
- Product codes and quantities
Email:info@showersealuk.com
Orders placed like this over €150 will be shipped using Delivered At Place (DAP).
No UK VAT is charged.
You pay your country’s VAT, any duty, and courier handling fees on delivery.* (See tip below)
The courier may also charge a handling/brokerage fee.
Tip: To avoid these extra charges, we recommend splitting your order into two or more separate purchases, each with a product value under €150 (excluding VAT and shipping). These can then be sent under IOSS with no further fees on delivery.
If VAT/duties are not paid and the delivery is refused or returned, we cannot offer a refund.
B. B2B Orders (Business-to-Business)
You are a B2B customer if you are a business or self-employed person registered for VAT in an EU country.
VAT-Exempt B2B Orders
- B2B orders can be supplied excluding UK VAT, regardless of the value.
- Orders are shipped Delivered At Place (DAP):
- No UK VAT is charged
- You pay your country’s VAT, any duty, and courier handling fees on delivery
- You may be able to reclaim the import VAT via your local VAT return
To place a VAT-exempt B2B order, email us with the following details and we will provide you with a proforma invoice:
- Company name
- Contact name
- Delivery address
- Contact phone number
- Valid EU VAT number
- Valid EORI number
- Product codes and quantities
Email:info@showersealuk.com
Example – B2B Order to Germany:
50 x An Example Product at £8.33 each = £416.50 (excluding UK VAT)
Shipping cost added based on destination
Invoice will be issued without UK VAT
Upon import: you pay German VAT, any applicable duty, and courier fees
⚠️ Your EU VAT number must be valid in the VIES database.
If fees are not paid on delivery and the parcel is returned, we cannot offer a refund. Any return costs or customs charges will be charged to the buyer.
⚠️ Important Notice on Providing Accurate Information
It is your responsibility to ensure that all details provided at checkout are accurate and honest. This includes:
- Falsely claiming to be a consumer when you are a business
- Using IOSS if you're a business
- Providing invalid or incorrect VAT or EORI numbers
❌ If false or inaccurate information results in additional charges, delivery refusal, or customs returns:
We are not responsible
No refund will be given
Any return or courier costs will be charged to the buyer